Add the selected product to your cart, then provide the necessary shipping information. Choose one of the payment methods and shipping options. Finally, confirm your details and proceed to payment.

No, there is no need to create an account in our store. Your order will be automatically assigned to the provided email address. If you wish to log in to your account later, we will send an access code to that address – no passwords or additional registration required.

No, all orders are processed exclusively through our online store.

Once an order has been placed, it is no longer possible to make changes to it, such as editing the delivery method, product size, or model.

Unfortunately, we cannot combine orders that have already been paid for. Each of them will be shipped separately.

You can check the status of your order by logging into your account using the email address with which the order was placed – you will find your entire purchase history there. Additionally, all information regarding order fulfillment is sent via email, so it's a good idea to check your inbox regularly.

In such a case, we encourage you to contact the selected carrier to change the delivery address.

The delivery time depends on the information provided for each product. If your cart contains products with different shipping times, the entire order will be shipped only when we can include the product with the longest delivery time.

If something is missing from your order or you have received a different product, please contact Customer Service – we will resolve the issue.

We can only cancel orders that have not yet been processed for fulfillment.
To cancel an order, please contact our Customer Service Department via email: customercare@riskmadeinwarsaw.xyz or by phone at: +48 22 490 20 51.

We offer several convenient payment methods: BLIK (service provided by PayU); other methods available in PayU, including Twisto, PayPo; credit/debit card (supported by PayU); PayPal; gift card.

For each order, an invoice is issued after purchase; simply enter your VAT Invoice details when placing your order, and you will receive it in your email inbox.

If your payment failed, no funds were debited from your account, and you haven't received an order confirmation email from us – it means the order has not been placed. In such a situation, please pay for the order again or place a new one.

A size chart is provided for each product. Please note that each item is measured flat, so the tolerance for dimensions for each size is +/- 2 cm. You can also always contact our Customer Service Department, who will be happy to help you choose the right size.

If the product you are interested in is temporarily unavailable, sign up for a stock notification. Simply enter your email address in the appropriate field on the product page. As soon as the item is back in stock, an automatic message will be generated from our system. We do not maintain waiting lists or pre-orders.

Unfortunately, it is not possible to reserve a product in our online store. The only option to reserve a product is to finalize the purchase.

All orders are gift-wrapped; we do not include an invoice in the package, so it can be sent directly to the recipient.

We try to fulfill all orders immediately. Shipping time is usually 1-2 business days (unless the product page indicates a longer waiting time).

These are models that are available even before they go on sale – when we really can't wait and want to show you something beautiful that we've managed to create, we add them to the store before they physically arrive at our warehouse. This means that the sewing room is still working on them and we are still waiting for them.

The cost of delivery depends on the selected carrier. Within Poland, we ship via: InPost Paczkomaty - PLN 16.90, DHL Courier - PLN 19.00, DHL POP - PLN 18.90. The cost of delivery for orders within the European Union starts from PLN 100, while for orders outside the EU, the cost is calculated depending on the country. Additionally, for orders over PLN 599 within Poland, delivery is free.

When ordering to countries outside the European Union, you should be aware of the possibility of incurring additional customs and tax fees, which are beyond our control and as a seller, we have no influence on their amount.

Of course, we ship orders everywhere, with a few exceptions, such as: Israel, Russia, Ukraine, Australia, Great Britain, Ireland. If in doubt, check if the country is available in the drop-down list in the shopping cart.

In addition to the items you ordered, you should receive a return form with a unique barcode in the package.

In the case of DHL courier, they will attempt redelivery the next day. If they fail to deliver again, the package will be returned to our warehouse. It is not possible to collect goods ordered online from the Boutique. We deliver orders via courier companies.

Contact us by email at customercare@riskmadeinwarsaw.xyz or by phone at +48 22 490 20 51. We will check what's going on!

Please contact our Customer Service Department — we will do our best to find the best solution to the situation. Additionally, we also recommend contacting the carrier delivering your package to draw up a damage report — this will help us solve the problem.

All products purchased in the online store can be returned within 14 days from the date of receiving the package. We have 14 calendar days from the day the package reaches us to process and complete the return.

You probably know this, but just in case, we'd like to remind you. Every return involves transportation, so to avoid unnecessarily increasing your carbon footprint, make thoughtful choices. Read product descriptions and carefully check the size charts on riskmadeinwarsaw.xyz. That way, you'll get more joy from your chosen clothes and make fewer returns.
If you wish to make a return, you can do so as follows:
1. By sending it to the address: DTW Logistics Group Sp. z o.o. Panattoni Park Warsaw West ul.Sochaczewska 98C, 05-870 Błonie. Email: customercare@riskmadeinwarsaw.xyz, phone: +48 882 121 444.
Remember to include the completed return form that you received in your order package. You can also download the form HERE.
2. You can also use the fast return method provided by allekurier.pl.
Convenient Returns:
1. Declare your wish to return in your Customer Account or fill out the withdrawal from contract form included with your order. You can also download it HERE. You have 14 days from the date of receiving your order to withdraw.
2. Pack the products you wish to return. Include the completed return form with the shipment, or if you declared your wish to return in your Customer Account, only include the order number. Securely protect the products for transport.
3. Send your parcel via Wygodne Zwroty. Go to the form where you will send your parcel. You will receive a return code or shipping documents. You can send your parcel at a Paczkomat or points such as: Żabka, Stokrotka, Auchan, Carrefour.
4. Wait for your refund. Once the parcel reaches us, we will begin processing the return, and your funds will be reimbursed within 14 days. For orders paid via PayU and PayPal, the refund will be made to the account or card from which the payment was made.

Products purchased in our Boutique in Warsaw can only be returned there, with proof of purchase.

Items ordered online cannot be returned at the Boutique.

No, all we need is the form filled out by you with the order number on it — this will allow us to find everything in our system.

We do not offer product exchanges. Please return the item and place a new order, which we will process for you as quickly as possible.

Refunds are always issued in the exact same form as the original payment.

Discount coupons, unless otherwise stated in the terms and conditions of a given promotion, are single-use and cannot be reactivated.

If any of our models prove to be faulty, please send it back to us along with proof of purchase – receipt or order number – to the following address:

DTW Logistics Group Sp. z o.o. - Panattoni Park Warsaw West, Sochaczewska 98C, 05-870 Błonie.

Remember, you must include a complaint form with the advertised product, containing the order number or proof of purchase, to help us identify your product.
You can also download the complaint form HERE.
The possibility to file a complaint is valid for 24 months from the date of purchase.

Yes, you can also file a complaint at our boutique.

We will inform you about the complaint decision within 14 days from the date of submitting the complaint to us.

If possible, we always try to repair things first – our wonderful seamstresses take care of it, so your Risk is in the best hands.

If we have the option, we will replace it with a new one; if not, we will refund you.

It all depends on the current promotions. To check if a given offer can be combined with another, refer to the terms and conditions of the promotion – you will find all the details there.

Each discount code is assigned to a specific promotion, and two codes cannot be combined into one. Whether a given promotion with a code can be combined with other ongoing actions on the website depends on the rules of that particular promotion. Details can always be found in the dedicated terms and conditions. However, if you have two or more gift cards, you can use all of them to pay for a single order.

First, check the validity of your code and the correctness of the characters you are entering. If the code still doesn't work, please contact our Customer Service Department, who will help resolve the issue.

The gift card is valid for 6 months from the date of purchase.

Yes – if the order was paid for with a gift card, we will issue the refund in the same form, i.e., to a gift card. In the case of mixed payments (partially with a gift card and partially with another method), the refund will be proportional: first, the funds will be returned to the gift card – up to its value, and the remaining amount will be refunded in the form chosen at the time of payment.